SaaS helpdesk|ServiceDesk Plus 7.5

SaaS helpdesk|ServiceDesk Plus 7.5

ZOHO Corporation  ❘ Freeware
iOS
out of 128 votes
Latest Version
7.5
Safe to install
VERY GOOD User Rating

ServiceDesk Plus Cloud for iOS allows users to access their IT service desk and perform a wide range of activities from their mobile devices. With this mobile app, IT technicians can provide uninterrupted support to end-users, just as they would on the web version of ServiceDesk Plus.

The app is designed to provide technicians with a comprehensive understanding of the issues at hand, allowing them to collaborate with other technicians and provide resolutions to end-users. It also enables technicians to access the knowledge base for solutions, obtain necessary approvals, and communicate with end-users directly on the app. Additionally, the app offers features such as scanning and managing multiple assets simultaneously, making it a convenient tool for IT professionals.

In addition to these capabilities, the app offers several other features:

  • Create, assign, merge, resolve, and close IT tickets and notify users.
  • Track time spent on tickets by adding worklogs.
  • Add attachments to requests and reply to them.
  • Switch between day and night mode.
  • Customize the ticket details view by choosing desired fields.
  • Optimize IT service desk performance using closure codes and status change comments.
  • Monitor technician productivity with the worklog timer under request details.
  • Create knowledge base articles with rich-text formatting.
  • Use multiple login methods, including SAML authentication.
  • Apply field and form rules when adding or editing a request.
  • Automatically populate ticket descriptions when users reply to technicians within the app.

Overview

SaaS helpdesk|ServiceDesk Plus is a Freeware software in the category Business developed by ZOHO Corporation.

The latest version of SaaS helpdesk|ServiceDesk Plus is 7.5, released on 07/04/2024. It was initially added to our database on 01/12/2024.

SaaS helpdesk|ServiceDesk Plus runs on the following operating systems: iOS.

Users of SaaS helpdesk|ServiceDesk Plus gave it a rating of 4 out of 5 stars.

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