ServiceDesk Plus Cloud for iOS allows users to access their IT service desk and perform a wide range of activities from their mobile devices. With this mobile app, IT technicians can provide uninterrupted support to end-users, just as they would on the web version of ServiceDesk Plus.
The app is designed to provide technicians with a comprehensive understanding of the issues at hand, allowing them to collaborate with other technicians and provide resolutions to end-users. It also enables technicians to access the knowledge base for solutions, obtain necessary approvals, and communicate with end-users directly on the app. Additionally, the app offers features such as scanning and managing multiple assets simultaneously, making it a convenient tool for IT professionals.
In addition to these capabilities, the app offers several other features:
- Create, assign, merge, resolve, and close IT tickets and notify users.
- Track time spent on tickets by adding worklogs.
- Add attachments to requests and reply to them.
- Switch between day and night mode.
- Customize the ticket details view by choosing desired fields.
- Optimize IT service desk performance using closure codes and status change comments.
- Monitor technician productivity with the worklog timer under request details.
- Create knowledge base articles with rich-text formatting.
- Use multiple login methods, including SAML authentication.
- Apply field and form rules when adding or editing a request.
- Automatically populate ticket descriptions when users reply to technicians within the app.
Обзор
SaaS helpdesk|ServiceDesk Plus это программное обеспечение Freeware в категории (2), разработанная ZOHO Corporation.
Последняя версия SaaS helpdesk|ServiceDesk Plus-7.5, выпущенный на 04.07.2024. Первоначально он был добавлен в нашу базу данных на 12.01.2024.
SaaS helpdesk|ServiceDesk Plus работает на следующих операционных системах: iOS.
Пользователи SaaS helpdesk|ServiceDesk Plus дал ему Рейтинг 4 из 5 звезд.
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